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The nuts and bolts of a transition project
The Government Digital Service (GDS) Transition team has been an industrious bunch since we formed in September 2016. For a team of just 4 people (2 content designers, a content lead and a policy and...
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A public API for GOV.UK content: inviting expressions of interest
We’re working to design, document, and prepare to support a public API for GOV.UK content. We are inviting expressions of interest from those who want to publish GOV.UK content elsewhere, or use GOV.UK...
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Making it easier to find help and services abroad
When we first created GOV.UK we did it based on the assumption that users shouldn’t need to know who provides a service to be able to use it. Users just want to complete a task - they shouldn’t have to...
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Experimenting with containerised infrastructure for GOV.UK
The GOV.UK Infrastructure team maintain and improve the systems that create GOV.UK. This includes the GOV.UK website as well as the tools used by publishers and developers. Earlier this year we ran a...
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Benchmarking and performance measurement of content transformation
We’re embarking on a huge programme of work to design a single taxonomy and transform our operating model and the content that is published on GOV.UK. The aim of this work is to make it easier for...
View ArticleIncident report: broken Smart Answers
This post is about a severity 2 incident with some of our Smart Answers and how it was resolved. We believe in being open about our mistakes and sharing our learning. This is why we have these incident...
View ArticleWhat we delivered in the first 3 months of our new roadmap
In July we wrote about our new way of working and what we’re learning from it. We also wanted to write a bit more about what we’d actually delivered too, so here it is: 2 week blitz Our new roadmap...
View ArticleUsing A/B testing to measurably improve common user journeys
We’ve been using A/B testing across 2 teams to make measurable improvements to common user journeys on GOV.UK. What is A/B testing? A/B testing is a method to compare two versions of a page against...
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Simplifying how we publish GOV.UK start pages
When a new digital service is ready to be launched, GDS works with the department or agency behind it to create a starting point for the service. This is the point where a user moves from finding out...
View ArticleIncident report: High 5xx rates on Local Links Manager
This post outlines a recent production issue on GOV.UK and how it was resolved. We’ve blogged in the past about what happens when things go wrong on GOV.UK, and also how we categorise and prioritise...
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